Customer Management
Manage customer profiles, ensure KYC compliance, and utilize CRM tools for targeted
marketing and segmentation.
Account Management
Handle savings and current accounts, fixed and recurring deposits, and manage account
statements and procedures.
Transaction Management
Process fund transfers (NEFT, RTGS, IMPS), manage payments, and provide transaction
alerts and notifications.
Loan Management
Oversee loan applications, disbursements, repayments, interest management, and NPA
tracking.
Card Management
Issue and manage debit and credit cards, handle PIN generation, and monitor transactions
for fraud detection.
Investment and Wealth Management
Manage mutual funds, fixed income products, portfolio advisory, wealth tracking, and
investment performance analytics.
Branch Management
Handle branch operations, staff management, cash management, inventory, and inter-branch
transactions.
Security and Compliance
Ensure regulatory compliance, AML measures, data encryption, and maintain audit logs.
Customer Service
Integrate call centers, utilize chatbots and AI support, manage complaints, and gather
feedback.
Digital Banking
Offer mobile banking apps, internet banking portals, digital wallets, and virtual
assistants.
Analytics and Reporting
Provide real-time dashboards, business intelligence, predictive analytics, and risk
management.
Integration Capabilities
Integrate with third-party systems, APIs, payment gateways, and regulatory systems.
Loan Origination System (LOS)
Handle end-to-end loan processing, automated underwriting, document management, and
portfolio analytics.
Core Banking System (CBS)
Support centralized operations, real-time processing, multi-currency, and scalable
architecture.
Risk Management
Assess credit and market risk, manage liquidity, conduct stress testing, and regulatory
capital management.
Treasury and Investment Management
Manage liquidity, forex operations, investment portfolios, and risk-adjusted performance.
Customer Experience Management
Enhance personalization, omni-channel support, customer journey mapping, and loyalty
programs.
Blockchain and Cryptocurrencies
Utilize blockchain for transactions, manage cryptocurrency accounts, smart contracts, and
crypto exchanges.
Support and Maintenance
Provide 24/7 technical support, regular updates, training, and a helpdesk system.